Last updated: February 23, 2026

1. Acceptance of Terms

By accessing or using the Vividigit website (vividigit.com) and our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our website or services. These Terms constitute a legally binding agreement between you ("Client", "you") and Vividigit ("we", "us", "our").

2. Description of Services

Vividigit provides productized digital marketing services including, but not limited to, technical SEO, AI optimization, content marketing, PPC management, social media marketing, analytics, and related consulting services. Our services are offered as defined tasks with fixed pricing, clear deliverables, and specified delivery timelines.

Each service is described on its respective service page, including available tasks, volume tiers (S, M, L, XL), pricing, and deliverables. The scope of work for each engagement is determined by the tasks and tiers selected at the time of ordering.

3. Ordering and Engagement

To engage our services:

1. Browse available services and select the tasks and tiers that fit your needs using our order cart
2. Submit a quote request through our contact form with your selected services
3. We will review your request and provide a final quote within 2 business days
4. The engagement begins upon your written acceptance of the quote (via email or our platform)

Prices shown on the website are estimated starting prices. The final quote may vary based on project complexity, specific requirements, and any customizations discussed during the briefing phase. All prices are in US Dollars (USD) unless otherwise stated.

4. Pricing and Payment

Pricing model: Our services use task-based pricing with predefined volume tiers. Each task has a fixed price per tier, ensuring transparent and predictable costs.

Additional fees:

• Additional languages beyond the base scope incur a per-language fee as specified on the service page
• Additional target countries beyond the base scope incur a per-country fee as specified on the service page
• Custom scope (XL tier) is quoted individually after a briefing call

Payment terms: Payment is due according to the terms specified in your quote. For one-time projects, we typically require 50% upfront and 50% upon delivery. For ongoing engagements, payment is due monthly in advance.

Late payment: Overdue invoices may incur a late fee of 1.5% per month. We reserve the right to suspend work on any project with outstanding payments exceeding 30 days.

5. Delivery and Timelines

Estimated delivery timelines are specified for each task tier on our service pages. These timelines begin after:

• Receipt of payment (or first installment)
• Completion of the briefing phase
• Receipt of all necessary access and materials from the Client

We make every reasonable effort to meet stated timelines. However, delivery dates are estimates and not guaranteed. Delays caused by incomplete information, late feedback, or scope changes from the Client may extend delivery timelines. We will communicate any significant delays promptly.

6. Client Responsibilities

To ensure successful delivery, you agree to:

• Provide timely access to necessary accounts, tools, and platforms (e.g., Google Search Console, analytics, CMS)
• Respond to requests for information and feedback within 5 business days
• Designate a primary point of contact for the project
• Ensure that all content and materials you provide do not infringe on third-party intellectual property rights
• Review and approve deliverables within 10 business days of submission

Failure to meet these responsibilities may result in project delays, additional costs, or scope adjustments.

7. Intellectual Property

Deliverables: Upon full payment, all deliverables created specifically for your project (reports, strategies, content, recommendations) are owned by you. We retain no ownership rights over custom deliverables once payment is complete.

Our tools and methods: We retain ownership of our proprietary tools, methodologies, templates, and processes used in delivering services. These are not transferred to the Client.

Portfolio rights: Unless you request otherwise in writing, we may reference the engagement (company name and general project description) in our portfolio, case studies, and marketing materials. We will not disclose confidential data or results without your explicit consent.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement, including business strategies, analytics data, login credentials, and internal processes. This obligation survives the termination of the engagement for a period of 2 years.

9. Limitation of Liability

Our services involve recommendations and strategies for improving your digital marketing performance. Results depend on many factors beyond our control, including search engine algorithms, market conditions, competitor actions, and your implementation of our recommendations.

We do not guarantee specific rankings, traffic volumes, conversion rates, or revenue outcomes. Past performance and case studies represent actual results for specific clients under specific conditions and are not guarantees of future results.

To the maximum extent permitted by law, Vividigit's total liability for any claim arising from or related to our services shall not exceed the total fees paid by you for the specific service giving rise to the claim. We shall not be liable for any indirect, incidental, consequential, or punitive damages.

10. Cancellation and Refunds

Before work begins: You may cancel an order before work commences for a full refund of any payments made.

After work begins: If you cancel after work has started, you will be billed for work completed up to the cancellation date. Any unused prepaid amounts will be refunded within 14 business days.

Dissatisfaction: If you are unsatisfied with a deliverable, we offer one round of revisions within the original scope at no additional cost. Revision requests must be submitted within 10 business days of delivery.

Our right to cancel: We reserve the right to cancel an engagement if the Client fails to meet their responsibilities, engages in abusive behavior, or requests work that is unethical, illegal, or violates search engine guidelines (e.g., black-hat SEO tactics).

11. Acceptable Use

You agree not to use our services or website to:

• Engage in any illegal activity or violate applicable laws
• Request services that violate search engine terms of service or advertising platform policies
• Provide false or misleading information in orders or communications
• Attempt to gain unauthorized access to our systems or data

12. Third-Party Services

Our work may involve third-party platforms and tools (Google, Ahrefs, Semrush, social media platforms, etc.). We are not responsible for changes to third-party services, APIs, algorithms, or policies that may affect the results or scope of our work. We will adapt our strategies to significant third-party changes where reasonably possible.

13. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with applicable law. For clients based in the European Union, EU consumer protection regulations apply. Any disputes that cannot be resolved amicably shall be submitted to the competent courts.

Before initiating any legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a minimum period of 30 days.

14. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms. Material changes will be communicated via email to active clients.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Contact Us

If you have questions about these Terms of Service, please contact us:

• Email: mail@vividigit.com
• Contact form: vividigit.com/contact